CUBNESTO CANCELLATION, RESCHEDULING, REPLACEMENT & REFUND POLICY

• Repeated late arrival or unauthorized absence
• Negligence toward mother or baby
• Refusal to perform assigned caregiving duties
• Poor hygiene or unprofessional behaviour
• Medical unfitness affecting caregiving
• Breach of confidentiality
• Any verified service deficiency

• More than 24 hours before service: No charge.
• Within 24 hours before service: INR 500 rescheduling fee.
• Availability: Subject to caregiver availability.

CubNesto CareGivers are deployed exclusively for mother and newborn/baby care. They are not assigned for housekeeping or unrelated domestic work.

The following tasks are strictly outside the scope of service:

• House cleaning
• Sweeping/mopping
• Dishwashing
• Cooking for the family
• Laundry of family members
• Pet care
• Shopping/errands
• Driving
• Care of other family members

• Use the CubNesto CareConnect App to monitor assigned tasks.
• Report issues promptly through the App or Customer Care.
• Upload supporting photographs where applicable.
• Provide a safe and respectful work environment.
• Assign only tasks related to mother and baby care.

• No complaint is reported through official CubNesto channels.
• Services continue beyond 10 calendar days without any reported issue.
• The CareGiver has completed assigned caregiving duties satisfactorily.
• The complaint concerns work outside the agreed scope of service.
• The client declines a reasonable replacement offered by CubNesto.
• The complaint is false, misleading, or unsupported.
• The service is discontinued due to the client's personal reasons.

CubNesto may rely on task logs, timestamps, attendance, photographs, complaint history, application records, customer support records, caregiver statements, and other relevant evidence while resolving disputes.

• Replacement shall ordinarily be the primary remedy before any refund.
• Complaints should be reported within 24 hours of the incident.
• Clients may not withhold payment while a complaint is under investigation.
• CareGivers may refuse requests outside the agreed scope without it being treated as a service deficiency.
• Fraudulent or malicious claims may result in rejection of the claim and suspension or termination of the client account.
• The Company's liability, to the extent permitted by applicable law, shall not exceed the amount paid for the affected booking.
• Approved refunds will be processed within 7–10 business days via the original payment method.
• CubNesto reserves the right to amend this Policy at any time.

This Policy shall be governed by the laws of India. Courts at Noida, Gautam Buddha Nagar, Uttar Pradesh shall have exclusive jurisdiction, subject to applicable law.

For any questions, cancellation requests, or complaints, please reach out to us through our official support channels: