CubNestoNurturing Every Milestone with Expert CareCubNestoNurturing Every Milestone with Expert CareEffective Date: 17/04/2026
Welcome to CubNesto LLP (“Platform”, “Company”, “We”, “Our”, “Us”).
By booking services through our website or mobile application and selecting “I Agree”, you acknowledge that you have read, understood, and agreed to the following Terms & Conditions.
The Company reserves the right to modify, update, or amend these Terms at any time, at its sole discretion. Any changes shall become effective immediately upon posting on the Platform. Continued use of the Platform after such changes constitutes your acceptance of the revised Terms. It is your responsibility to review the Terms periodically.
For the purposes of these Terms:
Client refers to the parent, guardian, or family member who books or requests caregiver services for a baby, child, or mother through the Platform. The Client selects the service plan, service duration, and provides the necessary care requirements.
Caregiver refers to a trained and verified individual who is employed or engaged by the Company to provide childcare or mother-care services such as newborn care, infant care, nanny support, or related assistance to Clients. The Caregiver is assigned by the Company to deliver services during the Service Period.
User refers to any person who accesses, registers on, or uses the Platform, including Clients and any individual interacting with the Platform for information or service-related purposes.
Platform refers to the Company’s digital system, including its website, mobile application, and backend technology used to manage service requests, client interactions, caregiver assignments, and overall service operations.
Service Period refers to the specific duration for which a Caregiver is assigned by the Company to provide services to the Client, starting from the confirmed service commencement date and time and ending on the scheduled completion date based on the selected service plan (hourly, day, biweekly or monthly), unless modified or terminated in accordance with the Company’s policies.
The Platform provides trained personnel for home-based postpartum and postnatal care support under the following categories:
Services are delivered at the client’s residence for the agreed duration and shift timing.
5.1 Employment Structure
MaaMitra is a service aggregation platform that connects clients with caregiver. We do not directly employ the caregiver or service provider. Instead, we act as a facilitator, enabling customers to engage with independent care providers who have undergone basic caregiving training and background verification.
The Client makes all payments directly to the Company, and no payment shall be made directly to the Caregiver.
5.2 Company Responsibilities
5.3 Medical & Institutional Limitation
The Company does not operate as:
All medical decisions remain under the supervision of the child’s pediatrician or the mother’s treating doctor.
5.4 Authority Limitation
Caregivers are authorized to perform only those duties defined in the service agreement. They are not authorized to:
5.5 Non-Solicitation & Direct Hiring Restriction/ Anti-Poaching
During the service period and for 3 months thereafter, the Client agrees not to directly employ, solicit, or engage the assigned Caregiver outside the Company without written consent. If this is breached, a service continuation fee equal to one month’s booking amount applies.
Services include only those tasks clearly defined under:
Detailed scope is defined in the service description shared at the time of booking.
The following are strictly excluded:
The caregiver is not authorized to replace professional medical consultation.
The Client agrees to:
Note: Caregiver or Platform will not provide any supplies used during the care of mother and baby.
The Caregiver agrees to:
The Platform strictly upholds the dignity and human rights of every caregiver.
The Client agrees:
The caregiver has the right to:
All payments are handled within the CubNesto app.
The Platform may provide replacement caregiver in case of:
Replacement is subject to availability.
The company consistently operates with integrity and a strong sense of responsibility. However, in the interest of transparency:
The Platform shall not be held liable for any pre-existing medical conditions, undisclosed health complications, natural infant health risks, theft, property damage, injury, or loss, personal conflicts, indirect or consequential damages and any events beyond reasonable control.
The Company’s liability is limited to the service fee paid for the current billing cycle.
Health observations performed by caregiver (such as temperature check, jaundice observation, stool count, etc.) are monitoring support only and not medical diagnosis.
Parents must consult qualified doctors for medical advice.
Both Client and Caregiver agree:
At CubNesto, we are committed to delivering reliable, structured, and professional childcare services. The Cancellation & Refund Policy is designed to ensure operational efficiency, caregiver commitment, and fair usage of our services.
All services are scheduled with dedicated caregiver allocation and operational planning. Last-minute changes directly impact caregiver availability and service quality. Therefore, cancellation and rescheduling charges are applied to maintain fairness and service continuity. A non-refundable platform fee of ₹500 is applicable in defined scenarios.
By booking a service with CubNesto, the client acknowledges and agrees to the terms outlined below.
Cancellation Policy
Bi-Weekly & Monthly Plans
| Cancellation Timeline | Applicable Charges |
|---|---|
| More than 24 hours before service start | Full refund after deduction of ₹500 platform fee |
| Within 24 hours of service start | 10% of total booking value + ₹500 platform fee |
| Within 2 hours before service start | 20% of total booking value + ₹500 platform fee |
| After service start / late cancellation | No Refund |
Hourly & Day Services
| Cancellation Timeline | Applicable Charges |
|---|---|
| More than 24 hours before service start | Full refund after deduction of ₹500 platform fee |
| Within 24 hours of service start | 20% of total booking value + ₹500 platform fee |
| Within 2 hours before service start | No refund applicable |
Rescheduling Policy
Bi-Weekly & Monthly Plans
| Rescheduling Timeline | Applicable Charges |
|---|---|
| More than 24 hours before service start | No deduction |
| Within 24 hours | Flat administrative deduction (as applicable) |
| Within 2 hours before service start | 20% of booking value + ₹500 platform fee |
| After scheduled start time | Rescheduling not permitted |
Hourly & Day Services
| Rescheduling Timeline | Applicable Charges |
|---|---|
| More than 24 hours before service start | No deduction |
| Within 24 hours | 20% of booking value + ₹500 platform fee |
| Within 2 hours before service start | 50% of booking value + ₹500 platform fee |
| After scheduled start time | Rescheduling not permitted |
Refund Processing
All eligible refunds will be processed within 5–7 working days from the date of approval. Refunds will be issued via the original payment method or as store credit, as applicable.
Platform Fee Clause
A fixed platform fee of ₹500 is charged towards administrative, scheduling, and operational costs. This fee is non-refundable under all applicable scenarios.
Operational Conditions
All cancellation and rescheduling requests must be made through official CubNesto communication channels. Service timing is calculated based on the confirmed booking schedule. Rescheduling is subject to caregiver availability and operational feasibility.
Non-Refundable Situations
No refund shall be applicable where:
Exceptional Circumstances
CubNesto may, at its sole discretion, consider deviations in cases of:
Such exceptions are not guaranteed and will be evaluated on a case-by-case basis.
The Company may terminate services without Notice if: abuse or harassment occurs, payment default occurs, unsafe work conditions are found, false accusations, illegal activity is requested, or policy violations.
Clients may terminate with prior notice as per cancellation policy.
The Company shall not be liable for service interruption due to:
All content on the Platform, including text, logos, branding, and layout, belongs to the Company and cannot be copied or reproduced without prior written permission.
Use of the Platform is also governed by the Privacy Policy.
Users consent to the collection and processing of data as described therein.
Any dispute shall first be addressed through internal grievance redressal.
If unresolved, jurisdiction shall lie within the courts of Noida / Ghaziabad, Uttar Pradesh.
In accordance with the provisions of the Information Technology Act, 2000, acceptance of these Terms and Conditions through electronic means shall be considered legally valid and binding.
By accessing, registering, or using the Platform, or by clicking on “I Agree”, “Accept”, or similar options, the user provides consent to these Terms and Conditions electronically. Such electronic acceptance shall have the same legal effect as a physical signature.
The user acknowledges that they have read, understood, and agreed to be bound by these Terms and Conditions and any related policies of the Company.
